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Privacy Policy

OneFlo LLC, a New York Corporation (“OneFlo,” “we,” “us,” or “our”), is dedicated to safeguarding the privacy and personal information of our users. This privacy policy outlines our practices regarding the collection, use, and protection of personal data provided by users when interacting with OneFlo’s website, application, and services. By accessing and using our website, application, and services, you acknowledge and consent to the terms outlined in this privacy policy.
We periodically update this privacy policy to reflect any changes in our practices or applicable regulations. We encourage users to review this policy regularly to stay informed. If you do not agree with the terms of this privacy policy, please refrain from using our website, application, and services, and do not submit any personal information to us.

Definition of Private Information

In the context of OneFlo’s services, private information includes any data that can identify an individual, such as social security numbers, credit card details, insurance policy numbers, or contact information like email addresses and phone numbers. This information is generally classified as Personal Information (“PI”), Personally Identifiable Information (“PII”), or Sensitive Personal Information (“SPI”). Additionally,
health-related information, which may be referred to as Protected Health Information (“PHI”) or Individually Identifiable Health Information (“IIHI”), is also considered private. For this Policy, we use the term “Personal Information” to encompass PI, PII, SPI, PHI, IIHI, and Health Information. When referring specifically to health-related data, we will use “PHI.” This Policy applies to all Personal Information collected through OneFlo’s website and services. It does not cover information exchanged outside of these platforms or information shared by individuals who are not OneFlo customers or partners, except as required by law.

Personal Information Collected by OneFlo

We collect personal information through our website only as voluntarily provided by you for the usage of our website and services. To access certain features of our website or to utilize our services, you may need to provide personal information, including, but not limited to, health and medical information. This information is necessary for us to fulfill your requests and provide our services effectively.

You may directly submit Personal Information to OneFlo in several ways, including:

  • Offline interactions (in person or by telephone).
  • Communications via email.
  • Entering data or uploading files through our website.
  • Authorizing OneFlo to access, retrieve, or import Personal Information from other users or third
    parties.
  • Registering as a customer of OneFlo, requiring the submission of information such as your name,
    email address, mailing address, telephone number(s), and other contact and billing details.

If you choose not to provide the required personal information, it may limit your ability to use certain functions of our website or services, and we may not be able to respond to your requests. When you do provide personal information, you are agreeing to supply information that is true, accurate, complete, valid, and not misleading, and to inform us promptly of any updates to this information. Should you provide us with your email address or telephone number, now or in the past, OneFlo may use these to send you text messages, email offers, surveys, newsletters, or other forms of communication. However, any Protected Health Information (PHI) as defined under HIPAA, received from your medical providers, will not be used for these purposes unless permitted under a Business Associate Agreement between OneFlo and the relevant medical provider.

Collection of Anonymous Information

OneFlo’s website automatically collects anonymous information from every visitor. This data includes:

  • IP address, geographic location, time zone, and internet service provider.
  • Pages viewed, the date and time of a visit or request made, and the type of browser used.
  • Cookies: We use cookies (and similar technologies) to understand site usage and improve our
    services. Cookies track site activity but do not collect Personal Information.

HIPAA – Protection of Health and Medical Information

OneFlo recognizes that certain health and medical information about you is protected under the Health Insurance Portability and Accountability Act (“HIPAA”) and relevant state laws. This protected health information may be provided by you via our website or collected through other means, such as interactions with medical providers.
As a provider of electronic health record solutions, OneFlo serves healthcare providers governed by HIPAA privacy laws. These regulations mandate the safeguarding of Protected Health Information (PHI). Under HIPAA, healthcare providers are classified as ‘Covered Entities’ and must adhere to strict rules regarding PHI. When a Covered Entity engages a third party like OneFlo, which requires access to PHI, this third party is considered a ‘Business Associate’ and is equally bound to protect PHI. To formalize this, a Business Associate Agreement (BAA) is required between OneFlo and each Covered Entity we serve. As a Business Associate, OneFlo commits to using appropriate measures to ensure the confidentiality, integrity, and accessibility of PHI handled on behalf of Covered Entities.
In compliance with HIPAA and applicable state laws, OneFlo is committed to safeguarding this sensitive health and medical information. Our practices around the protection and use of such information are guided by the requirements of HIPAA, state law, and the provisions outlined in this privacy policy.

Purpose of Information Collection and Use

Customer Account Management

  • Registration of customer accounts to provide personalized access to our cloud-hosted SaaS Services.
  • Communication with customers about their experience, needs, and feedback on our Services.

Promotional Communication

  • Informing customers about promotions, special events, or new offerings that may be of interest.
  • Engaging prospective customers with relevant information about our Services.

Service Provision and Administration

  • Operating, maintaining, and managing the Services, including processing registrations and payments.
  • Diagnosing and resolving technical issues to ensure smooth service functionality.

Customer Support and Communication

  • Responding to inquiries, concerns, and communications from users.
  • Making service or administrative announcements about changes, upgrades, or maintenance.

Service Improvement and Analytics

  • Conducting audits, research, and analysis to enhance, maintain, and protect our Services.
  • Understanding usage trends and patterns to improve the effectiveness of our content, features, and services.

Innovation and Development

  • Utilizing insights to develop new features, products, or services that align with user needs and industry trends.

We limit the disclosure of personal information to third parties to specific circumstances, which include:

  • Communication: For purposes of communicating with you.
  • Service Provision: For completing transactions that you authorize, or providing you services. This may involve coordination with medical providers, hospitals, long term care facilities, and treatment centers for related business purposes.
  • Operational Necessities: When necessary for our employees, agents, and contractors to maintain or operate our website, or to resolve technical issues.
  • Verification Purposes: For verifying your account details with financial institutions, credit bureaus, or other third-parties.
  • Affiliates and Business Partners: Sharing with our affiliates, business partners, medical providers, treatment centers, hospitals, long-term care facilities, or other third parties as part of our services.
  • Corporate Transactions: In the event of a sale, merger, or transfer of company assets to another company.
  • Fraud Protection: For purposes of fraud protection and security.
  • Permissions and Consent: Consistent with permissions you provide and as disclosed at the time of providing your information or through your consent.
  • Additionally, we may use aggregated usage information to develop new products or services, or to offer
    tailored promotions to you.

Legal Procedures

OneFlo may be required to retain, use, or disclose your Personal Information in response to legal demands such as court orders, subpoenas, or during judicial proceedings. We will comply with such legal obligations when we believe in good faith that the law requires it, or to protect our rights.
Certain legal circumstances may either prevent us from notifying users, other individuals, or entities mentioned in these legal processes, or may compel us to act in a manner that might otherwise seem contrary to this Policy or any agreement we have with you. Personal Information retained due to legal requirements may be kept for an indefinite period, as long as we maintain a good faith belief that its preservation is necessary and appropriate under the given circumstances. This may include scenarios where your contractual relationship with OneFlo has ended or been suspended.

Scope of this Privacy Policy

This Privacy Policy primarily addresses the collection, use, and management of Personal Information by OneFlo. It does not extend to the practices of third parties who may also receive your Personal Information. When you share your Personal Information with third-party entities, including but not limited to medical providers, long-term care facilities, hospitals and treatment centers, their own privacy policies will govern how they use and disclose your information. OneFlo does not control, nor are we responsible for, the privacy policies and practices of these third parties. Consequently, we do not oversee or influence how third parties handle your Personal
Information. It is your responsibility to be informed about the privacy policies of any third parties you engage with. Before disclosing your Personal Information to any third party, we strongly advise you to review their privacy policies to understand how they will handle your data. Your interactions with these third parties are subject to their policies and practices, not those of OneFlo.

Cookies

OneFlo utilizes cookies to enhance user experience and service efficiency. We employ a persistent cookie to remember and retrieve specific user settings, such as organizational codes, for those accessing our Services. Additionally, for the duration of a particular session, we issue a session cookie that stores encrypted authentication information. This session cookie does not contain the user’s username or password. If cookies are disabled or rejected on your device, it may restrict access to and usage of our Services. Our website uses cookies and other tracking technologies to provide the best possible user experience.

Data Security at OneFlo

Secure Storage and Transfer

Personal information submitted through the OneFlo website is stored in systems located in the United States, with restricted access to ensure confidentiality. To provide our services effectively, this information may be transferred to locations outside the United States but will be used strictly in accordance with this privacy policy and our stringent data security protocols.

Protection Measures

OneFlo implements reasonable precautions and industry-standard security measures to safeguard your information from unauthorized access, misuse, or alteration. This includes:

  • Ensuring data accuracy and proper use of information.
  • Encrypting sensitive data to bolster security.
  • Limitations and User Responsibilities

While we strive to maintain the integrity and security of our network and systems, we cannot guarantee complete immunity from third-party breaches. OneFlo is not liable for any unauthorized access to personal information by hackers.
You, as a user, are expected to respect the security protocols in place and refrain from any actions that could compromise the website’s operation.

Disclaimer

OneFlo expressly disclaims any warranty, explicit or implied, regarding the infallibility of our website’s security measures in protecting personal information. Users engage with our services acknowledging this limitation.

Updating Your Data

To update your personal data or information, or to make corrections, you can do so by sending us the update via email to admin@oneflocare.com. Certain jurisdictions allow you to request certain information regarding how we use your personal information. To make such a request, please send an
email to admin@oneflocare.com.

Governing Law and Privacy Policy Enforcement

Use of the OneFlo website and services is governed by United States law and the laws of the State of New York. This governance is applicable without regard to conflicts of law principles, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. If you access our website or services from outside the United States, where local laws regarding personal data collection, use, and disclosure differ from those in the United States, you agree that by using our services, you are transferring your personal information to the United States. Consequently, you consent to the application of United States law and the laws of the State of New York with respect to the use of our website, services, and any disputes arising from this privacy policy.

You further consent to the exclusive jurisdiction of the state and federal courts located in Kings County, New York, for any legal matters related to this privacy policy. Should any provision of this privacy policy be held illegal, unenforceable, or in conflict with any applicable law by a competent jurisdiction, the remaining portions or provisions will continue to be valid and enforceable.

Contact Us

For More Information – If you have any questions, concerns, or comments about this privacy policy,
please contact admin@oneflocare.com via email